Custom AI Automation and Training.
Book a short conversation to discover what Upspark can do for your business, whether that's a full audit to map where AI can help, hands-on training for you or your team, or both.
Free 30-minute call. No obligation. Call me directly: +61 485 007 008
Missed-call rescue. Lead capture. Internal AI tools. Automated reporting.
I'm Nat — Anthropic Academy certified, and I build systems that hold up under real, everyday use.
Brisbane-based, I work with service businesses Australia-wide and further afield.
What I automate
Never Miss a Lead
A client calls while your therapist is mid-treatment. No answer — so they book elsewhere. Missed calls get an instant text back with a booking link. Form and DM enquiries get answered in seconds, not the next morning.
Turn Leads Into Bookings
An enquiry comes in at 9pm through Instagram and sits there until morning. AI answers, qualifies, and books directly into your calendar — so the conversation keeps moving even when you can't.
Answer Questions Before They're Asked
A visitor's browsing your site at 11pm, unsure if you do what they need or worried about cost. A chatbot trained on your actual services answers in real time — so they book with confidence instead of leaving to "think about it."
The Tricky Ones Get a Real Answer
Not every message is "what's your availability." Some need a real, considered reply — and generic auto-replies make that worse, not better. Unusual enquiries get flagged and drafted by AI, reviewed by a person, before anything sends.
One Record, Every Channel
A call, a form, a DM — three different places, three different stories. I bring every enquiry into one system, so nothing's scattered and nothing's guessed at.
I Check What You Already Have First
Cancellations that don't get followed up. No-shows that slip through. Some systems already handle this — most don't do it well. I audit what you've got, and only build what's actually missing. Nothing duplicated, nothing generic.
Internal Tools That Save Real Hours
Staff asking the same questions, forms that need re-typing, reports someone has to manually pull together. I build the internal tools that take this off your plate.
Know Your Numbers, Every Week
A weekly report: bookings, no-shows, enquiries, revenue — one clear picture, no digging through four different systems to find it.
How it works
Every relationship with Upspark starts the same way — a free Discovery Call to figure out what's actually useful for your business. If a build's the right fit, here's what that looks like:
Free Audit
I map how enquiries move through your business and find where things are actually leaking — the stuff quietly costing you money. Zero pitch. You keep the findings even if you never hire me.
Scope & Build
You get a clear price and timeline, agreed in writing before anything starts. Then I build, test, and install it — typically 2-3 weeks, no scope creep.
You Run, I Handle It
You get on with your business. I keep everything running in the background, and flag anything worth knowing.
Stay & Grow
I'm already in your systems, so new bottlenecks and opportunities get caught early — not months later. It's the natural next step once the build's live: month-to-month, cancel anytime.
Need a one-time build only? That's fine too — no long-term commitment required.
Also available: AI Training
For business owners and teams who want real, practical AI skills, not only an automated system.
Everyone starts with a free session as an introduction to gain genuine AI literacy, and how to use tools like Claude well in your day-to-day work. From there, training moves at your own pace, deepening as far as you want to go, right through to advanced technical depth for those who want to go further.
Book a Free Discovery CallClear answers before your Discovery Call.
Three promises.
Every stage of working with me comes with a clear promise.
No pressure. No pitch. No wasted time.
Book a free Discovery Call and I'll figure out what's actually useful for your business — a full audit, hands-on training, or both. If I'm not the right fit, I'll tell you straight. You'll leave knowing exactly what's worth doing next, whether you work with me or not.
You'll know exactly what you're getting — before you spend a cent.
Every project is scoped in writing before it starts: what gets built, what it costs, and when it goes live. The price is fixed, and if anything falls short of what we agreed, I make it right at no charge.
Stay because it's worth it. Not because you're locked in.
Every build includes your first month of care. After that: cancel any time. No contracts, no exit fees, no awkward conversations. If you're not getting clear value every month, you shouldn't be paying for it. I think that's a better foundation than a contract.
And one more: you own everything I build. Leave whenever you like — it keeps working.
Nat Harvey
I founded Upspark to help service businesses use AI in a practical way: fewer missed calls, faster follow-ups, fuller calendars, and less manual work.
Before Upspark, I implemented software for fintech companies in the UK and Europe, and for universities across Australia and New Zealand — configuring the systems, connecting the tools, and getting teams to adopt them.
It's just me behind Upspark — Brisbane-based, working with service businesses Australia-wide. You'll always be talking to the person who built your system. And because I don't sell any platform, my only incentive is what works for you.
See what's possible for your business.
One free conversation. Zero pitch. Whether that leads to an audit, training, or both is up to what actually helps your business.
Book a Free Discovery CallOr send a message
